Service

Service



Availability: at all times.



Thousands of users access our InterCard systems, a lot of them simultaneously. No downtimes are therefore permitted as these could significantly disrupt existing processes. Accordingly, the InterCard system architecture is geared to providing maximum availability and stability.

And what if something does happen to go wrong? In such cases the solution must be implemented fast. Our remote maintenance module provides our experts with direct access your system. Our nine service locations in Germany guarantee that our technical support staff will be on-site to assist you in no time: Fast response times and short distances at your disposal.


Simply call us



Always available, even if your personal service engineer is currently busy elsewhere? Our central hotline is always available to answer your call and log your request. Your request immediately becomes a top priority. To ensure that the issue is resolved before it becomes a problem. Our local service engineer is immediately notified about the issue - and optimally supported by the central office. We call this First Level Support. For you this means: Simply call us.


Know-how



And if your request is somewhat more complicated than usual? For these cases we have simply integrated our technical support directly into our internal development department. This means that every service engineer is supported, in turn, by a whole team of experts. In other words: A direct link to know-how. For every InterCard application and technology.

Hotline

Hotline
+49 (0)7720 - 9945 - 55
service@intercard.org
Monday to Friday
8.00 - 16.00


Quicksupport

Quick Support
Customer module
Remote maintenance
Customer Service
> Download: Quick-Support-Modul
Version 15 (exe 17,7 MB)